Privacy Policy

Last Updated: January 18, 2018

RowVR, (“we”, “our”, and their derivatives), respects the privacy of the users of its websites, and (collectively, the “Website”) and Moments (the “App” and, with the Website, the “Services”). We have adopted this privacy policy to inform users about what information we collect from the Website and the App and how such information is used. Your use of the App and related services is also governed by the Moments Terms of Service (the “Terms”).

Please read this privacy policy carefully to understand our practices regarding the collection and treatment of your information. If you do not agree with this privacy policy, you should not use the Services. By accessing or using the Services, you agree to this privacy policy.



Defined. “Personal information” means any information by which you may be personally identified. This includes your name, postal address, email address, telephone number, voice, social security number, other “personally identifiable information” under applicable law, and any other identifier by which you may be contacted online or offline. Additionally, “Personal information” may include some non-personal information when it is linked with other types of personal information or non-personal information (e.g., IP address, motion sensor information, or motion tracker information).

Information from Third Party Game Platforms. We may automatically receive your personal information from the platform through which you downloaded and play the App. Personal Information collected by the third-party platform that you use to access the App is subject to the applicable third-party terms of use and/or privacy policy (for more information, please see the Oculus Privacy Policy, Steam Privacy Policy Agreement and/or Privacy Policy, as applicable). For instance, when you first play the App using Playstation VR, information associated with your Playstation Network account (including your PSN Online ID) will automatically be transmitted to us, with no action on your part.  Our use of your personal information collected through the App is limited to the purposes described in the “How We Use Your Information” section below.

For users under the age of 13 (“Children Users”), we may remove or anonymize the personal information we obtain from the third party platform, or gain prior verifiable consent from a parent or legal guardian (“Parents”) before collecting and storing such information.  See the Children’s section later in this privacy policy for further details regarding our data collection practices for Children Users.

Registration. If you “register” an account with us, you will be required to provide personal information. The registration process is initiated in the App by interacting with a computer in the “dorm room” space of the App. To register, you may be prompted to provide us with your age or date of birth, email address, your phone number, a password, a unique username, and a display name through our Website. When you register, we will send you an email to verify your email address and complete the registration process. Users should not pick a password that is easy to guess and should not share their password. The registration process for Children Users may be different than the description above (see Children’s section below).

Direct communications with us. If you send us or one of our representatives an email or otherwise correspond with us directly, we will have access to any information that you provide to us in such correspondence. The Terms also govern our use of and ownership of information that you provide to us in direct communications.

Game crash. If the App crashes during play, we may ask you to provide us with information that may be personal information through an opt-in process. This information may include (1) running/loaded DLLs on your personal computer; (2) your username when using your personal computer; and (3) data gathered from a “small memory dump.”

Our use of your personal information is further described in the “How We Use Your Information” section below.


The Services may passively collect non-personal information. This includes browser information, gameplay activity, motion sensor information, motion tracker information, operating system information, unlinked IP address, device ID, type of virtual reality equipment used, specific virtual reality platform, cookie information, language preference, referring site, and the date and time of each visitor request. Our use of your non-personal information is limited to the purposes described in the “How We Use Your Information” section below.

We may use cookies in connection with automatic data collection through the Website. A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of the Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system may issue cookies when you access the Website.


We always use your information to offer, operate, maintain, and improve the Services. This may include using your information, including personal information, to present the Services to you; to operate all features within the Services; to provide you with information, products, or services that you request from us, including special offers and promotions; to investigate violations of the Terms and prevent additional violations; to provide you with notices about your registration; to notify you about changes to our Website, the App, or any products or services we offer or provide through it; for purposes of age verification; and for any other purpose with your consent. For example, as discussed above, information you voluntarily provide us through the App may be transmitted to us in connection with error reporting if your system or the App crashes while playing the App. We do not share or otherwise disclose your Personal Information with third parties except (1) as may be necessary to protect your safety; (2) to enable us to take precautions against liability; (3) to protect the safety and security of the Services; or (4) where required to do so by law or legal process.

If you register, we may also use your information to contact you about our goods and services that may be of interest to you.



We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information that you provide to us is stored on secured servers located in the United States of America using firewalls. When you directly provide us with personal information, including through registration, we will encrypt that information using secure socket layer technology or similar technologies.
We may retain data collected from you, including personal information, to support customer service inquiries and prevent repeated violations or suspected violations of these Terms if your account has been banned or your access to the Services has been disabled for any reason. Additionally, content that you create and share publicly with the Moments community will be retained by us and may be accessible to other users of Moments, even after you stop using the Services. We may retain your information for as long as is necessary and relevant to your use of the Services and our operations, which may include retaining your information beyond the end of your use of the Services.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through the Services. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures used in the Services.


We may update this privacy policy from time to time, so please review it frequently. We will post any new or updated privacy policy on our Website. In the event that any changes we make to this privacy policy affect children in a way that requires prior parental consent under COPPA, we will obtain such prior parental consent.

The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you and for periodically visiting this privacy policy to check for any changes.